PLAYER SUPPORT
Let’s get you
back to playing.
Help with Dartmynd games, purchases and technical issues. Contact us directly by email.
Contact Dartmynd
Include the game name and a short description of what you need help with. You can write in English or Polish.
Report a bug
Tell us what happened and what you expected. Include the game name and version, your device model, iOS or Android version, and the steps that reproduce the issue.
A screenshot or short recording can help. For a crash, mention when it happened and what you were doing just before it. Please hide personal information in attachments.
Missing a purchase?
First check that the purchase completed in your App Store or Google Play purchase history. If it is pending, wait for the store to finish processing it before trying again.
If you were charged but the item did not arrive, email us the game name, item, purchase date and store order or transaction ID. Attach the relevant receipt if available, with unrelated details hidden. Never send passwords or full payment-card details.
Restore permanent purchases
Use the same Apple Account or Google Account that made the purchase. Open the game with an internet connection, then use Restore Purchases where available. If the purchase is still missing, contact us.
Restoring applies to eligible permanent purchases, such as removing ads. Consumable items, such as coins or extra lives, generally cannot be restored through the store’s restore function. Purchases do not automatically transfer between Apple and Google.
Progress and troubleshooting
Try closing and reopening the game, restarting your device and installing the latest game update. For purchase issues, also check your internet connection.
Before deleting the app or clearing its data, contact us. Games that save progress locally may lose that progress when the app is removed or its data is cleared. A purchase restore does not restore local game progress.
Refunds and billing
For purchases billed by Apple, use Apple’s Report a Problem service. For Google Play purchases, follow Google’s refund instructions. Eligibility and processing depend on the store and applicable rights.
You can also contact us about a missing item or purchase problem. These help routes do not limit your statutory consumer rights.
Privacy questions
To ask about personal data, send an email with “Privacy request” in the subject and identify the game or service involved. Do not include more personal information than needed.
Our Privacy Policy explains how Dartmynd and relevant service providers handle data.
Dartmynd is operated by Paweł Talkiewicz, Wojska Polskiego 9/19, 87-500 Rypin, Poland. NIP: 1182309458.